Privacy Policy

Phan Campbell & Associates and Phan Campbell & Associates Lawyers (collectively, PCA, we, us, or our) are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our services, visit our website at phancampbell.com.au (the Website), or otherwise interact with us.

By using our Website or services, you consent to the collection and use of your information as described in this Policy.

1. What Personal Information We Collect

We may collect and hold the following types of personal information:

Identity and contact information — including your full name, email address, phone number, and postal address.

Matter-related information — including details about your legal or accounting matter that you provide when contacting us or engaging our services.

Financial information — including billing details necessary to process payments for our services.

Website usage information — including your IP address, browser type, pages visited, and how you interact with our Website, collected through cookies and analytics tools.

Communications — including emails, form submissions, and records of calls or meetings with our team.

We only collect personal information that is reasonably necessary for our functions and activities. We will not collect sensitive information (such as health or criminal record information) unless required for a specific matter and with your consent.

2. How We Collect Personal Information

We collect personal information in several ways:

Directly from you — when you complete our contact form, call our office, email us, or attend a meeting or consultation.

From third parties — including referrers, government bodies, courts, ASIC, ATO, or other parties involved in your matter, where permitted by law.

Automatically — when you visit our Website, we may collect technical data through cookies and similar technologies.

Where practicable, we will collect information directly from you. If we collect information from a third party, we will take reasonable steps to notify you.

3. Why We Collect and Use Your Information

We use your personal information to:

Provide legal and accounting services to you, including advice, representation, and documentation;

Respond to enquiries and communicate with you about your matter or our services;

Process payments and manage our client relationship;

Meet our professional, legal, and regulatory obligations, including obligations under the Legal Profession Uniform Law, the Tax Agent Services Act 2009, and anti-money laundering legislation;

Send you legal updates, newsletters, or insights where you have consented or where permitted by law;

Improve our Website and services through analytics and feedback; and

Comply with court orders, subpoenas, or other legal requirements.

We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

Our staff and contractors — including lawyers, accountants, paralegals, and support staff who need it to provide our services;

Third parties involved in your matter — such as barristers, experts, courts, tribunals, government agencies, or opposing parties where required;

Regulatory and professional bodies — including the Law Institute of Victoria, ASIC, ATO, or other relevant authorities where legally required;

Service providers — such as IT providers, cloud storage providers, and payment processors who assist us in running our practice, on a confidential basis; and

Other parties — where required or authorised by law, or with your express consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Overseas Disclosure

We primarily store and process your information within Australia. Where we use third-party service providers that may store data overseas (such as cloud platforms), we take reasonable steps to ensure those providers comply with standards equivalent to the Australian Privacy Principles. By using our services, you consent to this where applicable.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss. These measures include:

Secure file storage and access controls within our practice management systems;

Encrypted transmission of data where technically practicable;

Staff training on privacy and confidentiality obligations; and

Procedures for identifying and responding to data breaches in accordance with the Notifiable Data Breaches scheme.

If we become aware of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.

7. Cookies and Website Analytics

Our Website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use the site. Cookies may collect information such as pages viewed, time spent on the site, and your general location.

You can disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our Website. We do not use cookies to identify you personally without your consent.

We may use analytics tools such as Google Analytics to assess Website traffic and usage. These tools collect anonymised data and are subject to their own privacy policies.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law or our professional obligations. This typically includes:

Retaining client files and records for a minimum of seven years after the conclusion of a matter, in accordance with our professional obligations;

Retaining financial records as required by taxation and accounting regulations; and

Deleting or de-identifying information that is no longer required, where safe and lawful to do so.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge, unless the request is complex or requires significant resources, in which case we may notify you of any applicable fee in advance.

In some circumstances we may be unable to provide access — for example, where doing so would reveal confidential legal advice relating to another person, or where access is restricted by law. In those cases, we will explain why.

10. Marketing Communications

We may send you legal updates, news articles, and occasional service information if you have subscribed to receive them or have an existing relationship with us. Each communication will include an option to unsubscribe, and we will honour those requests promptly.

We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).

11. Links to Third-Party Websites

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our Website. We encourage you to review it periodically.

Your continued use of our Website or services following any update constitutes acceptance of the revised Policy.

13. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, we encourage you to contact us in the first instance so we can address your concern directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

14. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact us:

Phan Campbell & Associates
Level 1, Suite 12, 7-9 Leeds Street, Footscray VIC 3011
Phone: (03) 8354 9541
Email: [email protected]